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Patient Journey

Hearing care is a journey, not a transaction

Concern → Assessment → Understanding → Appropriate Options → Treatment → Follow-Up → Long-Term Care. Choose the path that matches your situation.

Your hearing journey

Hearing care is a journey, not a single transaction. Choose a path to see each step and the next action.

The path everyone begins on, whatever the eventual option turns out to be.

All pathways

Where to start

The path everyone begins on, whatever the eventual option turns out to be.

  1. 1Hearing ConcernYou notice something — in yourself or your child — and want clarity.
  2. 2Hearing AssessmentAge-appropriate testing measures hearing and speech understanding.
  3. 3Understanding the ResultsResults are explained in plain language, with time for questions.
  4. 4Appropriate OptionsOnly then are options discussed — which may or may not involve a device.

Child

For parents concerned about a child's hearing, speech or language.

  1. 1Concern or Failed ScreeningA screening result, a speech delay, or inconsistent response to sound.
  2. 2Paediatric AssessmentOAE, BERA/ABR and age-appropriate behavioural testing as needed.
  3. 3Explaining the ResultsWhat the results mean for hearing and for language development.
  4. 4Early InterventionHearing aids where appropriate, alongside speech and language support.
  5. 5Review and ProgressRegular review of listening, speech and school readiness.
  6. 6Further Evaluation If NeededIf hearing aids do not give sufficient benefit, evaluation may be discussed.

Adult

For adults with hearing difficulty, diagnosed or suspected.

  1. 1Hearing DifficultyDifficulty in noise, repetition, or a change you have noticed.
  2. 2Adult AssessmentPure tone and speech audiometry with middle ear testing.
  3. 3Understanding Your HearingYour audiogram explained in relation to your daily listening.
  4. 4Discussing OptionsCommunication strategies, hearing aids, or further evaluation.
  5. 5Long-Term Follow-UpPeriodic review as hearing and listening needs change.

Hearing Aid

For people choosing, using or struggling with hearing aids.

  1. 1AssessmentHearing measured before any device is discussed.
  2. 2Hearing Aid ConsultationListening needs, handling, budget and expectations reviewed.
  3. 3SelectionDevice capability matched to your hearing and needs.
  4. 4FittingPhysical fit, programming and orientation to daily use.
  5. 5Verification & Fine-TuningReal Ear Measurement, then adjustment based on your experience.
  6. 6Follow-UpScheduled review, cleaning, servicing and reprogramming.

Cochlear Implant

For candidates, recipients and their families.

  1. 1AssessmentDetailed audiological assessment, including hearing aid benefit.
  2. 2Comprehensive EvaluationAudiological, medical, radiological and rehabilitation input.
  3. 3Pre-Implant CounsellingHonest discussion of the process, commitment and expectations.
  4. 4SurgerySurgical information and coordination with the implant team.
  5. 5RecoveryThe period between surgery and switch-on.
  6. 6ActivationThe device is switched on and initially programmed.
  7. 7MappingOngoing programming of the sound processor over time.
  8. 8RehabilitationAuditory and speech rehabilitation for listening and language.
  9. 9Long-Term Follow-UpLifelong device, hearing and rehabilitation support.

Not sure what the next step should be?

Speak with our team and arrange an appropriate hearing assessment or consultation.

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