Privacy & Disclaimer
Privacy and medical disclaimer
How enquiry information is collected, used and protected — and the limits of the information published on this website.
Medical disclaimer
Information on this website is for education only and does not constitute a diagnosis, a treatment recommendation, or a statement of candidacy for any device or procedure. Suitability for hearing aids or cochlear implants is determined only after a comprehensive clinical evaluation.
What we collect
Enquiry forms collect the details you enter (such as name, contact number, city, age and your description of the concern) together with basic technical context about how you reached the site, so we can route your enquiry to the right clinical team.
Consent
We contact you about your enquiry only after you confirm consent on the form. You may withdraw consent at any time by telling our patient care team.
Confidentiality
Enquiry details are shared only with the clinical and coordination staff involved in your care. Patient stories, photographs and recordings are published only with documented written consent.
Children's information
Enquiries about children are submitted by a parent or legal guardian, and are handled with the same confidentiality as adult records.
Contact
For any question about your data, or to request correction or deletion, contact the centre using the details on the contact page.
[REPLACE — the centre should review this page against its own record-keeping policy and applicable local regulations before publishing.]